To help us answer your query quickly, please quote your order number in any correspondence.
Postage
UK – CD £2.00, t-shirt £3.40
Rest of World - varies by country, please add items to your cart and select your location to check postage costs.
Additional items only £1
We aim to get all parcels shipped within 24 hours excluding weekends and bank holidays when they will be shipped the next working day.
Postage is via Royal Mail 2nd class and should arrive within 5 working days in the UK.
INTERNATIONAL ORDERS: We ship to the United States, Australia and New Zealand via International Signed For where a signature is required upon delivery to protect your purchase and improve delivery times. To keep delivery prices down for other countries we use Airmail which can take several weeks, please be patient: all orders are dispatched quickly and carefully but we cannot account for postal services abroad.
Please note, if paying by e-cheque, your items will not be dispatched until the funds have cleared.
Refunds Policy
Return or exchange an item
If you are not completely satisfied with your purchase or wish to exchange the
item for a different size / colour, please return the item(s) to the following address in their original condition within 14 days of purchase and let us know whether you require refund or exchange and we will issue on receipt of goods. Delivery charges are only refundable if the goods are faulty / wrongly supplied and a refund is made.
UKF Returns
c/o Backstreet international Merchandise
Upfront Direct
Gate B
St George’s House
Cape Rd
Warwick
CV34 5DJ
Please note:
• We recommend that you send the parcel using a delivery service that
insures you for the value of the goods as the items are your responsibility until
they are received by us.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 5 working days to be returned to our warehouse,
unless sent via a time guaranteed service.
Faulty / wrongly supplied items
If the item you received is faulty or we have sent the wrong item, please
contact our customer service team quoting your order number, the details
of the product, the reason for return, and whether you require a refund or a
replacement. We will then advise on how to proceed with the return. You have
30 days from receipt of the faulty or wrongly supplied items to return them to
us.
Note: when trying on items of clothing, please ensure that you are not wearing
perfume / aftershave or a deodorant which may leave a scent or marks on
the items. We will be unable to accept the return of any items where there is
evidence that these instructions have not been followed.
Size Chart
UK chest sizes
MENS
Small - 36-38 inches // 92-98 cm
Medium - 38-40 inches // 98-102 cm
Large - 40-42 inches // 102-108 cm
XL - 44-46 inches // 112-118 cm
LADIES
Small - 32 inches // 82 cm
Medium - 34 inches // 88 cm
Large - 36 inches // 92 cm
XL - 38 inches // 98 cm